Terms of Service

1. Agreement to Terms

By engaging MOF Consulting ("we," "us," or "our") for any service, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not engage our services. These terms apply to all clients, whether engaging us for AI enablement, business automation setup, or web and app development services.

2. Services

MOF Consulting provides the following services to businesses in Canada and internationally:

• AI Enablement — implementation of AI tools, chatbots, and intelligent workflows tailored to your business operations
• Business Automation — setup and maintenance of automated systems including missed call text-back, lead follow-up sequences, Google review automation, and appointment booking flows
• Web and App Development — design and development of websites, web applications, mobile apps, and internal business tools

The specific scope of services for each engagement is agreed upon in writing prior to work commencing, typically via a proposal and service agreement.

3. Fees and Payment

• All fees are quoted in Canadian dollars (CAD) unless otherwise agreed in writing
• Setup fees are due prior to or upon commencement of work and are non-refundable once work has begun, except as outlined in our Refund Policy
• Monthly retainer fees are billed on a recurring basis on the same date each month and are due within 7 days of the invoice date
• A late payment fee of 2% per month may be applied to overdue balances
• We reserve the right to pause or suspend active services on accounts with outstanding balances exceeding 14 days

4. Client Responsibilities

To enable us to deliver services effectively, you agree to:

• Provide accurate and complete information required for setup, including access credentials, phone numbers, and business details
• Respond to requests for information or approvals within 3 business days during active project phases
• Notify us of any changes to your business information (phone numbers, hours, services) that may affect your automation systems
• Ensure that your use of our services complies with all applicable Canadian laws, including Canada's Anti-Spam Legislation (CASL)
• Not use our services to send unsolicited commercial messages or engage in any illegal activity

5. Intellectual Property

Upon full payment of all fees:

• For custom websites and apps: you own the final delivered code and design assets specific to your project
• For automation workflows and system templates: MOF Consulting retains ownership of the underlying frameworks and template logic. You receive a non-exclusive licence to use them for the duration of your service agreement
• Third-party tools, platforms, and libraries used in your project remain subject to their own respective licences

6. Term and Cancellation

• Retainer-based services operate on a month-to-month basis and may be cancelled by either party with 30 days written notice via email
• Project-based engagements (websites, apps) conclude upon delivery and final payment
• Upon cancellation of retainer services, we will provide a transition period of up to 14 days during which you may export your data from any platforms we manage on your behalf
• We reserve the right to terminate service immediately in cases of non-payment exceeding 30 days, breach of these terms, or abusive conduct toward our team

7. Confidentiality

Both parties agree to keep confidential any proprietary business information shared during the engagement. We will not disclose your business data, systems, or client information to third parties except as required to deliver your services (e.g., GoHighLevel, Twilio, Stripe) or as required by law.

8. Limitation of Liability

To the fullest extent permitted by applicable law, MOF Consulting's total liability for any claim arising from our services is limited to the total fees paid by you in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages including lost revenue, lost leads, or business interruption arising from third-party platform outages or failures beyond our control.

9. Warranties and Disclaimers

We provide our services with reasonable care and skill. However, we do not guarantee specific business outcomes such as a particular number of recovered leads or revenue generated. Results depend on many factors outside our control including your industry, market, and how you engage with the systems we set up. Third-party platforms (GoHighLevel, Twilio, etc.) may experience outages for which we are not responsible.

10. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in Ontario, Canada. You agree to attempt good-faith resolution before initiating any formal legal proceeding.

11. Changes to These Terms

We may update these Terms of Service from time to time. We will notify active clients of material changes by email at least 14 days before they take effect. Continued use of our services after that date constitutes acceptance of the updated terms.

12. Contact

For questions about these Terms of Service, please contact us: